Terms & Conditions
to Utsaho.com.bd additionally thusly known as "we", "us" or
"Utsaho". We are an online commercial center and these are the terms
and conditions overseeing your entrance and utilization of Utsaho alongside its
related sub-areas, destinations, portable application, administrations and
apparatuses (the "Website"). By utilizing the Site, you thusly
acknowledge these terms and conditions (counting the connected data in this)
and speak to that you consent to conform to these terms and conditions (the
"Client Agreement"). This User Agreement is regarded as successful
upon your utilization of the Site which means your acknowledgment of these
terms. On the off chance that you don't consent to be bound by this User
Agreement kindly don't get to, register with or utilize this Site. This Site is
claimed and worked by Utsaho Solutions Limited, an organization consolidated
under the Companies Act, 1994.
Site maintains whatever authority is needed to change, adjust, include, or
expel bits of these Terms and Conditions whenever with no earlier warning.
Changes will be successful when posted on the Site with no other notification
gave. If it's not too much trouble check these Terms and Conditions normally
for refreshes. You proceed with the utilization of the Site following the
presenting of changes on Terms and Conditions of utilization establishes your
acknowledgment of those changes.
B. CONDITIONS OF USE
1. YOUR ACCOUNT
get to specific administrations offered by the stage, we may necessitate that
you make a record with us or give individual data to finish the making of a
record. We may whenever in our sole and total watchfulness, nullify the
username as well as password without giving any explanation or earlier notice
and will not be at risk or answerable for any misfortunes endured by, brought
about by, emerging out of, regarding or by reason of such solicitation or
agreement between us, regardless of whether for utilization of the site or in
connection to the buy of items or administrations through the site will be
represented by the laws of Bangladesh and all gatherings submit to the
non-restrictive purview of the Bangladeshi Courts.
are answerable for keeping up the classification of your client recognizable
proof, password, account subtleties, and related private data. You consent to
acknowledge this obligation and guarantee your record and its related
subtleties are kept up safely consistently and every essential advance is taken
to avoid abuse of your record. You ought to advise us promptly on the off
chance that you have any motivation to accept that your secret phrase has
gotten known to any other individual, or if the secret word is being, or is
probably going to be, utilized in an unapproved way. You concur and recognize
that any utilization of the Site and related administrations offered as well as
any entrance to private data, information or interchanges utilizing your record
and secret word will be esteemed to be either performed by you or approved by
you all things considered. You consent to be bound by any entrance of the Site
as well as utilization of any administrations offered by the Site (regardless
of whether such access or use are approved by you or not). You concur that we
will be entitled (yet not obliged) to follow up on, depend on or consider you
exclusively capable and subject in regard thereof as though the equivalent were
done or transmitted by you. You further concur and recognize that you will be
bound by and consent to completely reimburse us against all misfortunes emerging
from the utilization of or access to the Site through your record.
would be ideal if you guarantee that the subtleties you give us are right and
finish consistently. You are committed to refreshing insights regarding your
record progressively by getting to your record on the web. For snippets of data
you are not ready to refresh by getting to Your Account on the Site, you should
advise us by means of our client care correspondence channels to help you with
these changes. We claim all authority to decline access to the Site, end
records, evacuate or alter content whenever without earlier notice to you. We
may whenever in our sole and total carefulness, demand that you update your
Personal Data or forthwith negate the record or related subtleties without
giving any explanation or earlier notice and will not be at risk or liability
for any misfortunes endured by or brought about by you or emerging out of or
regarding or by reason of such solicitation or nullification. You thusly
consent to change your secret key now and again and to keep your record secure
and furthermore will be answerable for the privacy of your record and obligated
for any revelation or use (regardless of whether such use is approved or not)
of the username and additionally secret key.
2. Your account vs your order
Only Consider the name of an Utsaho account holder as the owner of and the
client of the product(s) which has been ordered from the respective Utsaho
account. You should not request for any changes in the name of the owner while
delivering the product (i.e.: Motor Bike/Car, apartments, lands etc.)
retains all kinds of authority to ban/cancel/freeze/unfreeze your account(s) if
they think it should be done so. Utsaho is not bound to provide the balance
amount (of cashback) to you if your account is blocked/banned. Any kind of
balance paid by you through bkash/ Nagad/ bank/cash would be refunded to you
within a reasonable time period. Please note that it may depend on the
calculation of your total payment vs the cashback you received and used.
3. Your Conduct:
should not utilize the site at all that causes, or is probably going to cause,
the Site or access to it to interfere, harmed or disabled in any capacity. You
should not participate in exercises that could hurt or conceivably hurt the
Site, its workers, officials, delegates, partners or some other gathering
legitimately or in a roundabout way connected with the Site or access to it to
be intruded, harmed or debilitated in any capacity. You comprehend that you,
and not us, are answerable for every single electronic correspondence and
substance sent from your PC to us and you should utilize the Site for legal
purposes as it were. You are carefully restricted from utilizing the Site
might not be subject to any individual for any misfortune or harm, which may
emerge from the utilization of any of the data contained in any of the
materials on this site.
deceitful purposes, or regarding a criminal offense or other unlawful
send, utilize or reuse any material that doesn't have a place with you; or
is illicit, hostile (counting yet not constrained to material that is
explicitly unequivocal substance or which advances prejudice, dogmatism,
scorn or physical mischief), tricky, misdirecting, damaging, foul,
hassling, disrespectful, abusive, derogatory, vulgar, obscene, pedophilic
or threatening; ethically questionable, stigmatizing or in break of
copyright, trademark, secrecy, protection or some other exclusive data or
right; or is generally damaging to outsiders; or identifies with or
advances tax evasion or betting; or is unsafe to minors in any capacity;
or mimics someone else; or undermines the solidarity, trustworthiness,
security or power of Bangladesh or neighborly relations with remote
States; or offensive or generally unlawful in any way at all; or which
comprises of or contains programming infections, political battling,
business sales, networking letters, mass mailings or any ‘spam‘
the Site for illicit purposes.
cause irritation, bother or unnecessary nervousness
whatever other purposes that is other than what is expected by us
that you submit to the Site or potentially give to us, including yet not
restricted to, questions, audits, remarks, and proposals (on the whole,
"Entries") will turn into our sole and selective property and will
not become back to you. Notwithstanding the rights pertinent to any Submission,
when you present remarks or surveys on the Site, you additionally award us the
privilege to utilize the name that you submit, regarding such audit, remark, or
other substance. You will not utilize a bogus email address, profess to be
somebody other than yourself or generally misdirect us or outsiders with
regards to the cause of any Submissions. We may, yet will not be committed to,
expel or alter any Submissions with no notification or lawful course
appropriate to us in such manner.
5. CLAIMS AGAINST OBJECTIONABLE CONTENT:
list a huge number of items including apartments & Lands available to be
purchased offered by various dealers on the Site and host different remarks on
postings, it isn't workable for us to know about the substance of every item
recorded available to be purchased or each remark or survey that is shown. Appropriately,
we work on a "guarantee, audit and takedown" premise. On the off
chance that you accept that any substance on the Site is illicit, hostile
(counting yet not restricted to material that is explicitly express substance
or which advances prejudice, bias, scorn or physical mischief), beguiling,
deluding, harsh, profane, irritating, impious, slanderous, offensive,
revolting, obscene, pedophilic or threatening; ethnically questionable,
criticizing; or is generally damaging to outsiders; or identifies with or
advances tax evasion or betting; or is destructive to minors in any capacity;
or mimics someone else; or compromises the solidarity, trustworthiness,
security or sway of Bangladesh or cordial relations with remote States; or
shocking or generally unlawful in any way at all; or which comprises of or
contains programming infections, (" frightful substance "), please
tell us quickly by following by keeping in touch with us on legal@Utsaho.com.bd.
We will make every single useful undertaking to examine and evacuate
substantial offensive substance griped about inside a sensible measure of time.
it's not too much trouble guarantee to give your name, address, contact data
and the same number of pertinent subtleties of the case including the name of
frightful substance party, occasions of protest, confirmation of complaint
among others. If you don't mind note that giving inadequate subtleties will
ruin your case and unusable for legitimate purposes.
6. CLAIMS AGAINST INFRINGING CONTENT:
regard the licensed innovation of others. On the off chance that you accept
that your licensed innovation rights have been utilized such that offers to
ascend to worries of encroachment if it's not too much trouble illuminate us
and we will endeavor every single sensible exertion to address your worry
inside a sensible measure of time. It would be ideal if you guarantee to give
your name, address, contact data and the same number of pertinent subtleties of
the case including the name of encroaching gathering, cases of encroachment,
and verification of encroachment among others. If you don't mind note that
giving deficient subtleties will ruin your case and unusable for lawful
purposes. What's more, giving bogus or misdirecting data might be viewed as a
legitimate offense and might be trailed by lawful procedures.
likewise regard a maker's entitlement to go into selective appropriation or
resale understandings for its items. In any case, infringement of such
understandings doesn’t establish licensed innovation rights encroachment. As
the implementation of these understandings is an issue between the producer,
wholesaler and additionally particular affiliate, it would not be befitting for
us to aid the authorization of such exercises. While we can't give legitimate
guidance, nor share private data as secured by the law, we suggest that any
inquiries or concerns with respect to your privileges might be steered to
will repay and hold innocuous Utsaho Limited, its auxiliaries, offshoots, and
their particular officials, executives, operators, and representatives, from
any case or request, or activities including sensible lawyer's expenses, made
by any outsider or punishment forced due to or emerging out of your break of
these Terms and Conditions or any record joined by reference, or your
infringement of any law, rules, guidelines or the privileges of an outsider.
therefore explicitly discharge Utsaho as possessed by offshoots as well as any
of its officials and delegates from any cost, harm, obligation or other outcome
of any of the activities/inactions of the merchants or other specialist co-ops
and explicitly waiver any cases or requests that you may have for this benefit
under any resolution, contract or something else.
won't be answerable for any business or individual misfortunes (counting
however not restricted to loss of benefits, income, contracts, foreseen
investment funds, information, altruism, or squandered consumption) or whatever
other backhanded or weighty misfortune that isn't sensibly predictable to both
you and us when you initiated utilizing the Site.
9. Corrections TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED
maintain all authority to make changes to the Site, its strategies, these terms
and conditions and some other freely showed condition or administration
guarantee whenever. You will be dependent upon the approaches and terms and
conditions in power at the time you utilized the Site except if any change to
those strategies or these conditions is required to be made by law or
government expert (in which case it will apply to orders recently set by you).
In the event that any of these conditions is regarded invalid, void, or in any
way, shape or form unenforceable, that condition will be considered severable
and won't influence the legitimacy and enforceability of any outstanding
recognize and perceive that we are a private business endeavor and claim all
authority to lead the business to accomplish our targets in a way we esteem
fit. You additionally recognize that in the event that you break the conditions
expressed on our Site and we make no move, we are as yet qualified for
utilizing our privileges and cures in whatever other circumstance where you
rupture these conditions.
11. Administering LAW AND JURISDICTION
terms and conditions are administered by and interpreted as per the laws of The
People's Republic of Bangladesh. You concur that the courts, councils and
additionally semi-legal bodies situated in Dhaka, Bangladesh will have the
restrictive purview on any question emerging inside Bangladesh under this
is not liable or bound to provide any other offers of any merchant/importer/
vendors’ at any other places/sites except Utsaho. You can just
request/ask/solicitation or look for data about the offers given/declared by Utsaho.
client will have the option to buy one item during any special offers (*if not
allowed and announced multiple quantities by Utsaho).
cannot claim to withdraw any kind of cashback by any other form (example - by
bkash, Nagad, bank or cash) except Utsaho balance.
13. Valuing, AVAILABILITY AND ORDER PROCESSING
costs are recorded in Bangladeshi Taka (BDT) and are comprehensive of VAT and
are recorded on the Site by the merchant that is selling the item or
administration. Things in your Shopping Cart will consistently mirror the
latest value shown on the thing's item detail page. If it's not too much
trouble note that this cost may vary from the value appeared for the thing when
you previously put it in your truck. Putting a thing in your truck doesn't save
the value that appeared around then. It is additionally conceivable that a
thing's cost may diminish between the time you place it in your bin and the
time you buy it.
don't offer value coordinating for any things sold by any merchant on our Site
or different sites.
are resolved to give the most exact evaluating data on the Site to our clients;
be that as it may, blunders may at present happen, for example, situations when
the cost of a thing isn't shown effectively on the Site. In that capacity, we
maintain all authority to won't or drop any request. If a thing is mispriced,
we may, at our own tact, either get in touch with you for guidelines or drop
your request and advise you of such crossing out. We will reserve the option to
can't or drop any such requests whether the request has been affirmed and your
prepayment handled. On the off chance that such a retraction happens on your
prepaid request, our approaches for the discount will apply. If it's not too
much trouble note that Utsaho has 100% right on the discount sum. Generally,
the discount sum is determined dependent on the client followed through on cost
in the wake of deducting any kind of markdown and delivery charge.
list accessibility data for items recorded on the Site, remembering for every
item data page. Past what we state on that page or generally on the Site, we
can't be increasingly explicit about accessibility. It would be ideal if you
note that dispatch gauges are only that. They are not ensured dispatch times
and ought not to be depended upon in that capacity. As we process your request,
you will be educated by email or SMS if any items you request end up being
would be ideal if you note that there are situations when a request can't be
prepared for different reasons. The Site maintains whatever authority is needed
to won't or drop any request in any way, shape or form at some random time. You
might be approached to give extra confirmation or data, including yet not
constrained to telephone numbers and address, before we acknowledge the
as to keep away from any extortion with a credit or check cards, we maintain
whatever authority is needed to acquire approval of your installment subtleties
before furnishing you with the item and to confirm the individual data you
imparted to us. This confirmation can take the state of a character, spot of
habitation, or banking data check. The nonappearance of an answer following
such a request will naturally cause the wiping out of the request inside a
sensible timetable. We maintain whatever authority is needed to continue to
coordinate undoing of a request for which we presume a danger of false
utilization of banking instruments or different reasons without earlier notice
or any ensuing lawful obligation.
there is any mistakes found regarding pricing (example- overpriced than the MRP
or lower price than the MRP) of any product and if the seller delivers that
mispriced product even after notified by customer and if any action is not
taken by the seller even after notified by customer then the seller will be
solely legally liable for this.
14. Special Items
SECURITY AND FRAUD
you utilize a voucher, you warrant to Utsaho that you are the
appropriately approved beneficiary of the voucher and that you are
utilizing it in compliance with common decency.
you recover, endeavor to reclaim or support the recovery of voucher to acquire
limits to which you are not entitled you might be perpetrating a common or
we sensibly accept that any voucher is being utilized unlawfully or
illicitly, we may reject or drop any voucher/request and you concur that
you will have no case against us in regard of any dismissal or crossing
out. Utsaho maintains whatever authority is needed to make any further
move it considers suitable in such occasions
15. Mass Purchasing
sites are accessible for non-business and residential utilization as it were.
We maintain all authority to reject or cross out your request on the off chance
that we trust you are requesting our items for business or other re-deal
purposes. We apply breaking points to some of our items to ensure stock accessibility
so that whatever number of our clients as could be expected under the
circumstances can purchase our items.
16. RESELLING UTSAHO PRODUCTS
Utsaho products for business purposes is strictly prohibited. If any
unauthorized personnel are found committing the above act, legal action may be
taken against him/her. If it is found and proven that any order has been placed
to cash out the paid amount, legal action may be taken against him/her. If any
seller orders (as a customer) from their own shop using cashback or any other
balance it would be considered as the violation of the act mentioned above. In
that case seller (as seller account) & customer (as customer account) would
be bound to oblige the decision taken by Utsaho as well as legal action may be
17. Stock availability
orders are subject to availability of stock. If there is any problem with stock
then the order can be canceled at any time, irrespective of any duration.
18. Delivery Timeline
delivery might take longer than usual timeframe/line to be followed by Utsaho.
The delivery timeframe is only subject to estimation and please consider and
calculate the announced timeframe as working days. It might vary depending upon
the circumstances. Delivery might be delayed due to force majeure events which
include, but not limited to, political unrest, political event, national/public
holidays/official holiday(s), etc.
19. Delivery Charge(s)
will bear delivery charges for the order(s) with the following conditions
unless otherwise there is any specific campaign wise instruction for delivery
Weight must be no more than 10 Kgs.
Size Must be within 1 cubic foot.
Fragile and/or Sensitive items (example Electronics, Home appliances,
decorative items, crockeries etc.) may be excluded from the above conditions.
Delivery charge(s) may applicable if seller deliver the product(s).
Waiver of the delivery charge(s) may depend on different circumstances such as
delivery area, road conditions, transportations cost etc.
liquid items, gymnasium instruments and any kind of product that may require
special carrying facilities are excluded from the above condition.
If collection or delivery of a Consignment takes place at your premises, we
shall not be under any obligation to provide any equipment or labor or any
associated cost(s) which, apart from the driver collecting the Consignment, may
be required for loading or unloading of a Consignment. Delivery charge does not
include any installation cost. Installation cost (if there is any) is subject
to supplier’s policy.
Provision of the home delivery is/are subject to carrier and sellers’ delivery
If any delivery fails due to customer negligence or any other reason from the
customer end then the customer is bound to pay the return courier charge(s) as
well as the redelivery charge(s).
20. Returns Policy
your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if
you don't mind, please get in touch with us inside the pertinent return window.
Your item might be qualified for discount or substitution relying upon the item
class and condition.
Please note that a few items are not qualified for arrival if the item is
"Never again required"
For gadget related issues after use or the lapse of the arrival window, we will
allude you to the brand guarantee focus (if relevant).
Please note that you should keep and be able to provide proper documentations
and proof about your return/refund claim (i.e. unboxing video, receiving
retains unqualified right to cancel any order at its sole discretion prior to
dispatch and for any reason which may include, but not limited to, the product
being mispriced, out of stock, expired, defective, malfunctioned, and
containing incorrect information or description arising out of technical or
typographical error or for any other reason.
case of any cancellations of any order(s) due to inevitable circumstances the
paid amount would be refunded as the customers’ Utsaho account firstly.
Customer need to report an issue as refund category and should mention his/her
desired refund type (i.e. bkash/nagad/ bank) along with details (bkash/nagad
personal number, bank account details)
any order got canceled, then the customer will get refunded with his/her
principal amount (paid amount) and will be disqualified for any kind of offers
or cashback associated with the particular order.
refund process may take up to 30 working days or more depending upon the
payment service gateway provider’s clauses. The refund will be initiated within
the same payment channel i.e. if the customer pays via bKash then the customer
will be refunded through bKash. The customer cannot be refunded via any other
payment channels. But Utsaho retains the right and has the right to
consider/reconsider refund via another flexible channel(s) to make the refund
system faster or to make it easier for the customer.
customer will not be eligible for any extra cashback/bonus against his
principal amount in case of refunds. Utsaho is not bound to pay any kind of
service charge or cost for the refunded amount.
23. Representations AND WARRANTIES
don't make any portrayal or guarantee as to points of interest, (for example,
quality, esteem, sale ability, and so forth) of the items or administrations
leaned to be sold on the Site when items or administrations are sold by
outsiders. We don't certainly or expressly bolster or embrace the deal or
acquisition of any items or administrations on the Site. We acknowledge no
obligation for any blunders or exclusions, regardless of whether for the
benefit of itself or outsiders.
are not liable for any non-execution or break of any agreement that went into
among you and the merchants. We can't and don't ensure your activities or those
of the dealers as they finish up exchanges on the Site. We are not required to
intercede or resolve any debate or contradiction emerging from exchanges
happening on our Site.
don't any time of time during any exchange as went into by you with an outsider
on our Site, gain title to or have any rights or claims over the items or
administrations offered by a dealer. In this way, we don't have any commitments
or liabilities in regard to such contract(s) went into among you and the
seller(s). We are not answerable for inadmissible or postponed execution of
administrations or harms or deferrals because of items that are out of stock,
inaccessible or delay purchased.
on any product(s) or related data as thought about the Site may because of some
specialized issue, typographical blunder or other explanation by the off base
as distributed and therefore you acknowledge that in such conditions the vender
or the Site may drop your request without earlier notice or any obligation
emerging subsequently. Any prepayments made for such requests will be
discounted to you per our discount arrangement as stipulated
You affirm that the product(s) or service(s) requested by you are obtained for
your interior/individual utilization and not for business re-deal. You approve
of us to proclaim and give a statement to any legislative expert for your
benefit expressing the aforementioned reason for your requests on the Site. The
Seller or the Site may drop a request wherein the amounts surpass the run of
the mill singular utilization. This applies both to the number of items
requested inside a solitary request and the putting in of a few requests for a
similar item where the individual requests include an amount that surpasses the
run of the mill singular utilization. What involves a run of the mill person's
utilization amount limit will be founded on different components and at the
sole watchfulness of the Seller or our own and may fluctuate from individual to
may drop your request at no cost whenever before the thing is dispatched to
you don't mind note that we sell items just in amounts that relate to the run
of the mill needs of a normal family. This applies both to the number of items
requested inside a solitary request and the putting in of a few requests for a
similar item where the individual requests include an amount run of the mill
for an ordinary family unit. It would be ideal if you audit our Refund Policy.